Frequently Asked Questions

Thoughtfully Answered...

Shopping

How are your products made?

Each piece is made to order, with care and attention.
We work in small, intentional runs — never in excess.

Shipping options appear at checkout based on your location.
Clear delivery times, no unnecessary steps.

Not yet. For now, we ship within the United States only.

Each piece is made to order.
Production typically takes 2–4 business days, followed by shipping:

  • Standard shipping: 2–5 business days.

You’ll receive tracking details once your order is on its way.

Payment

What Payment Methods Are Accepted?

We accept secure payments via:

  • Credit & debit cards
  • Apple Pay / Google Pay (if available)

All transactions are processed securely.

Yes. Your payment information is never stored on our servers. All transactions are handled through secure providers.

Orders & Returns

How do I place an order?

Select your piece, choose your options, and proceed to checkout.
Only what’s needed — nothing extra.

Each item is made to order, so changes or cancellations are only possible shortly after purchase. If you need help, contact us at support@seasontheory.com as soon as possible.

No. You can check out as a guest. Creating an account is optional.
We’d be glad to have you as part of the Season Theory community, with access to occasional updates and small extras along the way.

Once your order ships, you’ll receive a tracking link via email.

If anything isn’t right, we’ll take care of it.
Reach out to us and we’ll respond as quickly as possible — no unnecessary back and forth.

Because each piece is made specifically for you, we do not accept general returns. If your item arrives damaged or incorrect, contact us within 7 days with photos, and we’ll make it right.

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